"no one creatively merges new school coding with old school informative design."
Frequently Asked Questions
Why are you priced so competitively?
We are a second level reseller of The Planet's servers,
it is well known in the web hosting community that these servers are of the best quality.
The reality is, that the majority of web hosts severely overcharge their customers,
especially for things they don't need.
We keep costs down in the following ways:
Support only via email, contact form or instant messaging.
no messy ticket system which actually cost companies customers and money,
the only downside of this medium is an increased maximum response time.
Only selling what we actually have.
"Unlimited Space" is a myth, the next time you find a hard drive with unlimited space,
we'll give you "Unlimited Money" for it. "Unlimited Bandwidth" is a possibility,
but data carriers insist on charging for local and international data transit.
Any hosts currently offer this have the tendency to attract the wrong kind of customers,
and simply disappear within the first few weeks, if not days of operation.
What is the physical location and specifications of your servers?
The servers are located in The Planet Datacenter, Dallas, Texas.
The planet datacenter has over twelve gigabit of bandwidth to internet backbone providers;
This means that no matter where you are in the world or what kind of connection you are on,
your website will take less than five seconds to load (based per page on a well designed website and a 56k dialup connection).
The hosting is powered by Dell Poweredge Servers, with minimum specifications of at least Dual 2.8GHz Xeons with 1GB of RAM.
Where are you located then?
We are located on the Sunshine Coast, Queensland, Australia.
Do you offer a money-back guarantee?
In order to keep our costs to a minimum, a 30-day money-back guarantee is not offered
due to the reasonably high processing fees they attract.
Instead, a 7day free trial is offered, allowing you plenty of time to move your website(s) across
and/or get acustomed to the server.
Can I switch up or down a plan whenever I want?
As long as you don't make a habit of it, yes, you may switch plans at any time;
your account type will either be changed immediately or at the end of your billing cycle as you will.
Do you support queries relating to web programming / web design?
In order to keep our costs and time to a minimum, we only support queries related to the web hosting itself,
however we have compiled an extensive list of communities and resources to help the web designers of tomorrow.
That said, feel free to ask any queries over instant messaging support, just don't expect a response to all of them.
Do you have any specials?
We run promotional activites from time to time, this generally includes percentage discounts on all the hosting plans
to selected communities of users. We also have a very well designed referral bonus system where you receive discounts
on your hosting for any paying customers you refer.
Do you offer domain names?
We recommend GoDaddy and (something with weird name) for your domain name.
If you would like us to register a domain name in your name and/or set it up for you,
we are quite willing to assist for no additional fees.
Your spelling is immaculate, what spell checker do you use?
This FAQ was written in Microsoft Office and converted to html with Crimson Editor.
xHost's staff are also well educated citizens and enjoy leisurely reading in our spare time.
